Contact Hilton Head Guest Services

Before contacting us directly, please take just a moment to see if our "Frequently Asked Questions" are of any help. If you are unable to locate your answer, feel free to contact us below. Please note that website inquiries can take up to 24 hours for a response. For immediate assistance, please contact the Customer Service Department at (800) 363-5798 or the local HHGS office at (843) 341-9184. We will be happy to discuss your personal needs directly over the telephone.

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We're Here to Help!

Central Reservations

For VacationPlay guests, changes to reservations, and change of travel dates, please have your reservation number ready and call:

Toll Free (800) 363-5798

Welcome Center (Check-In)

For assistance 72 hours prior to arrival, late arrival requests, upgrades, hotel information, and resort preview information, please have your reservation number ready and call:

Toll Free (800) 621-1518

Billing & Accounting

For questions concerning guest billing, fees, and credit card charges, please have your reservation number ready and call:

Toll Free (800) 363-5798

HHGS Administration

To reach a member of the local Hilton Head Guest Services Team, please call: