Customer Care & Support
We value our customer relationships and set out to provide quality services and products that we know you will enjoy. Before contacting us directly, please take just a moment to see if the following "Frequently Asked Questions" are of any help. If you are unable to locate your answer, feel free to contact us through this website by completing a brief contact form. Please note that website inquiries can take up to 24 hours for a response. For immediate assistance, please contact the Customer Service Department at 800-363-5798. We will be happy to discuss your personal needs directly over the telephone.
From Interstate 95, take South Carolina Exit 8 onto Highway 278 heading east towards Hilton Head Island. Follow the signs. From I-95 proceed on Highway 278 East for approximately 25 miles until you reach the only bridge onto the Island.
Once you reach the island, stay on Highway 278 (LEFT LANE). Stay LEFT and Highway 278 will turn into the Cross Island Parkway (Toll - $1.25 Cash). Follow this parkway through the Toll Plaza and continue over the Cross Island Bridge. This parkway becomes Palmetto Bay Road.
Stay in the LEFT lane and continue on Palmetto Bay Road until you approach the Sea Pines traffic circle. Proceed through the traffic circle and exit onto Pope Avenue.
Once on Pope Avenue, IMMEDIATELY enter the RIGHT LANE and take the FIRST right onto Office Way. Proceed on Office Way taking your THIRD driveway on the right into the Welcome Center parking lot.
(This 1.6 MB PDF web version subject to change.)
Dining and Activities Gift Certificates issued through Hilton Head Guest Services can be used at a variety of Island merchants. They are issued in increments of $5 and $10 amounts as part of the applicable gift package for participating in the vacation promotions with Hilton Head Guest Services. A complete listing of the participating merchants is available to download above. The guest does not receive cash back, and the certificates do not cover tips. Gift Certificates are redeemable for face value and are not coupons.